Far too many of the marketing emails that wind up in my feeds or Inboxes do not convey the ‘simple’ functionality of the product or service. It is frustrating to have to go to a web site to figure out that SimpleLegal is a cloud based legal billing management platform. eBilling is a reality for corporations with any real litigation profile. Since Mitratech seems [...]
Always interesting to see a new marketing term floated to see if it will stick. Zack provides good context and differentiation of the ‘New Law’ solutions being spun out of firms. We have known that the traditional partner track firm model has been slowly eroding. The days of massed associates pulling 12 hours coding shifts to plow through millions of documents are ending. Many [...]
The eDiscovery market continues to stratify into global players and boutique shops. The merger of HaystackID and NightOwl does seem to have potential synergy since both focused on corporate managed services at different phases of the eDiscovery lifecycle. It will be interesting to see if we have a small round of layoffs after the dust settles. Can the merged company successfully pull market share [...]
Refreshing blog calling out classic eDiscovery sales/billing/pricing games. Our industry is rife with reps who are pressured to bid low and bill high. I do not recall being called an ‘ediscovery wonk’, but if the hat fits I will wear it. Since RFP engagements regularly follow up my typical strategy assessment or health check engagements, I see these games all the time. Cat’s basic [...]
Epiq’s “Ruyk” ransomware attack in February cut off customer access to their hosted discovery matters for roughly three days. This outages constitutes a major service interruption and violation of normal Service Level Agreements for one of the largest global legal service providers. Beyond SLA penalties, missed production deadlines and unhappy customers, Epiq is now facing a potential class action suit under the new California [...]
How long should you keep ad hoc internal communications? That is the question that bubbled up while listening to the four Big Tech CEO’s trying to explain a few of their 1.3 million emails and internal documents obtained by the House Antitrust Subcommittee's investigation that kicked off June 2019. The vast majority of those exhibits dated from 2010-2012 M&A strategy discussions. We have no [...]
For the past 15 years I have seen providers modifying, revising and ‘updating’ the EDRM model to better suit their products or services. A fast image search for ‘New EDRM’ brings up some lovely examples. I view Zapproved model as being more aspirational than practical based on what I see in most corporations. Zapproved’s EDMM imagines that discovery takes place inside corporate info governance [...]
As I listened to an interview with Mary Trump about how she turned over financial documents to the New York Times it got me thinking about all the incredibly sensitive information just parked at firms world wide for inactive/settled matters. Fred Trump’s contested will was settled in 2001. Those 19 boxes of documents sat at her law firm for roughly 17 YEARS before she [...]
The headline got me excited that this new MSFT O365 package might enable my clients to better monitor policy and data management compliance. The reality seems pretty weak. Agentless monitoring of desktop and MS Edge actions such as downloads, forwards to banned domains, etc. We have been able to see those in logs for years and to create custom log based alerts. The new [...]
The above snippets are just two good examples of how preservation language and issues have evolved since Craig wrote his first exemplar preservation letter for the community back in 2006. I frequently review client preservation/record management policies, protocols and compliance practices to spot issues such as those called out above. I just wish that every plaintiff wrote their interrogatories and preservation demand letters in [...]