Interesting counterpoint to Twitter’s Slack outage killing productivity. Google’s internal Hangout’s have a default 24 hour purge that had to be manually changed to keep chats. ESI is more than just email and Word documents. Employees need the freedom to innovate and experiment with new technologies to be competitive. Legal, compliance and security teams must keep up with evolving business-communication practices to control risk. [...]
Time after time I have had client’s tell me that Yammer, Slack, Teams Chat, etc. are ‘not records’ and should have a minimal retention period. As a consultant, I can highlight the knowledge lost and quickly show them that their employees are using these platforms to get approvals, make decisions and communicate orders in contradiction of policies. In the end, the business managers need [...]
Teams Premium ($120/year) adds A.I. notes, suggested tasks and personalized highlights powered by GPT-3.5 to address meeting fatigue. The Pandemic drove a 252% increase in weekly meeting time along with WFH professionals. All these new meetings contributed to the 77% of full-time workers who reported experiencing burnout in a Deloitte survey. Yet meetings are where decisions and consensus happen, the heart of corporate strategy [...]
Understanding Microsoft’s vision and roadmap has been one of my greatest challenges at KnowNow. The key has been #Microsoft CEO Satya Nadella’s pivot to the cloud and Microsoft 365 as infrastructure. Nadella laid out his vision of ‘Citizen Developers’ using Low Code/No Code (LCNC) tools to create business applications in his 2017 book, Hit Refresh. eDiscovery tools and practitioners are already struggling to keep [...]
The article gives some excellent caselaw consequences that should nudge corporate legal to reassess their employee departure policies and remedies available when data walks out the door. As I mentioned in my recent blog covering M365 Records Management, #Microsoft is adding a ‘Leavers’ classifier to public preview for premium E5 license customers.
Legal hold notification and custodial manual preservation of potential evidence was standard practice before complex digital systems became the primary sources. Many companies still rely on ‘do not delete’ hold instructions for mobile devices and cloud systems lacking central search, hold and collection capabilities. This approach may be appropriate in low-risk civil matters without any known bad actors or possible criminal elements. I cannot [...]
Microsoft’s transformation from on-premise enterprise to global cloud omni-platform has CXO’s asking “Why not just use Microsoft?” As a former product manager (mid-2000’s) for enterprise #Infogov and #ediscovery products that delivered mature features and clear ROI it was easy to answer that question. Now that Microsoft’s portfolio seems to check every RFP feature box it is a much tougher question. The pandemic forced corporations [...]
My Inbox blew up with Teams/Zoom meeting policy questions during the 2020 Pandemic exodus. Clients old and new wanted to enable remote business continuity while managing the potential risk they perceived in meeting recordings and transcripts. Frankly, most of my global corporate clients blocked recordings and are just now re-evaluating that decision as employees struggle with meeting overload. #Microsoft moved quickly to shift the [...]
#2 – What is interesting to me is how customers focus on negotiating lower processing/hosting prices while ancillary tech/service prices (collections, analytics, classification/organization, productions, etc.) are often ignored. I do ROI reports based on the true TCO per matter/custodian/GB to get a better measurement. Overall I agree that the $/GB has been steadily dropping for the last 20 years. #5 – I am not [...]
A recent Zapier survey on the future of work polled 600 #knowledgeworkers from SMB companies. 64% said that remote work makes them more productive. While they feel more productive, how can remote professionals demonstrate that productivity without giving up their privacy? The Great Reshuffle is about the evolving employee-employer relationship more than just where we perform that work. Monitoring utilization, security and work [...]