Content Management

123k Tech Layoffs and Counting – Termination Nightmares

Do your employee transition workflows preserve critical communications and ESI under hold? Meta’s announcement of another 10,000 layoffs got me wondering how high the 2023 tech body count had reached. TechCrunch counts 123,000 in 10 weeks so far. Luckily ZipRecruiter says that 54% found new jobs within a month. The Bureau of Labor Statistics says that 25-34 year old works average just 2.8 years [...]

Potential Adverse Inference for Chat Expiry Policy

Interesting counterpoint to Twitter’s Slack outage killing productivity. Google’s internal Hangout’s have a default 24 hour purge that had to be manually changed to keep chats. ESI is more than just email and Word documents. Employees need the freedom to innovate and experiment with new technologies to be competitive. Legal, compliance and security teams must keep up with evolving business-communication practices to control risk. [...]

Chat is NOT Just Ephemeral Messaging

Time after time I have had client’s tell me that Yammer, Slack, Teams Chat, etc. are ‘not records’ and should have a minimal retention period. As a consultant, I can highlight the knowledge lost and quickly show them that their employees are using these platforms to get approvals, make decisions and communicate orders in contradiction of policies. In the end, the business managers need [...]

By |2023-02-24T12:44:51-06:00February 24th, 2023|Info Gov, News, Content Management, ESI Sources|0 Comments

Ready for Teams A.I. ESI?

Teams Premium ($120/year) adds A.I. notes, suggested tasks and personalized highlights powered by GPT-3.5 to address meeting fatigue. The Pandemic drove a 252% increase in weekly meeting time along with WFH professionals. All these new meetings contributed to the 77% of full-time workers who reported experiencing burnout in a Deloitte survey. Yet meetings are where decisions and consensus happen, the heart of corporate strategy [...]

Citizen Developers – eDiscovery Nightmare?

Understanding Microsoft’s vision and roadmap has been one of my greatest challenges at KnowNow. The key has been #Microsoft CEO Satya Nadella’s pivot to the cloud and Microsoft 365 as infrastructure. Nadella laid out his vision of ‘Citizen Developers’ using Low Code/No Code (LCNC) tools to create business applications in his 2017 book, Hit Refresh. eDiscovery tools and practitioners are already struggling to keep [...]

By |2022-08-08T15:11:08-05:00August 8th, 2022|Platform, Essay, Content Management, ESI Sources|0 Comments

Detecting the Departing

The article gives some excellent caselaw consequences that should nudge corporate legal to reassess their employee departure policies and remedies available when data walks out the door. As I mentioned in my recent blog covering M365 Records Management, #Microsoft is adding a ‘Leavers’ classifier to public preview for premium E5 license customers.

Lessons from the Secret Service Text Loss

Software and hardware migrations happen. They should not result in the loss of information potentially relevant to known or reasonably anticipated legal matters. The Secret Service says that they ‘lost’ text data from January 5-6, 2021 in a long planned “system migration”. While it now appears that some or all of the lost texts may be recovered and produced, the failure of preservation process [...]

Why Not Just Use Microsoft?

Microsoft’s transformation from on-premise enterprise to global cloud omni-platform has CXO’s asking “Why not just use Microsoft?” As a former product manager (mid-2000’s) for enterprise #Infogov and #ediscovery products that delivered mature features and clear ROI it was easy to answer that question. Now that Microsoft’s portfolio seems to check every RFP feature box it is a much tougher question. The pandemic forced corporations [...]

The Great Resignation, Return or Reshuffle? Part 2

A recent Zapier survey on the future of work polled 600 #knowledgeworkers from SMB companies. 64% said that remote work makes them more productive. While they feel more productive, how can remote professionals demonstrate that productivity without giving up their privacy?   The Great Reshuffle is about the evolving employee-employer relationship more than just where we perform that work. Monitoring utilization, security and work [...]

The Great Resignation, Return or Reshuffle? Part 1

Microsoft’s 2022 Work Trend Index report should be a wake up for execs like JPMorgan’s Jamie Dimon spouting, “We’re not going to pay your not to work in the office.” More than 31,000 respondents from 34 countries prove that “There’s no going back!” to pre-Pandemic Koyaanisquatsi cubicle work for professionals. The job security bubble has burst and 52% of Gen Z/Mellennials are considering changing [...]

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