Pinpoint Labs has entered the remote mobile collection market with their CrossCopy Enterprise application. VP Shane Havick gave me his annual briefing devoid of market fluff and vague value propositions. If you have tracked my recent return to the trenches supporting complex international matters, you may guess that mobile devices have been a particularly challenging ESI source. My recent experience with Cellebrite and ModeOne primed my questions with real world pain points. So how does CrossCopy Enterprise compare?
CrossCopy Enterprise is what I call a thin layer SaaS platform that manages collection workflows and keys, but does not store or host your collections. This ‘light’ approach minimizes security, access compliance and overhead cost by storing collections directly in customer AWS, Azure, or SFTP storage. Collections are made via network wifi/connection like Exterro’s recent Remote Mobile Discovery release. Custodians receive a link (via email or text) to the browser-based collection UI that does not require local software/app installation for local, network, and cloud sources. Slack and Teams are on deck slated to be released over the next couple of months.
Apple iOS devices require a one-time cable connection authentication. This seems to be a universal Apple security architecture requirement affecting all collection solutions. For Android, selective and updated collections run natively on the Android device with custodian acceptance. The custodian can use their phone while the process takes place. CrossCopy Enterprise runs in the background, allowing the end-user to conduct business as usual without tethering to a computer, as everything is done on the Android device. The ‘Executive Mode’ enables custodian driven content selection to minimize privacy or sensitivity issues. Predefined search criteria can also be used, so the custodian only needs to click on a link, and CrossCopy Enterprise will collect the data that match attorney criteria.
CrossCopy Enterprise can be purchased with an unlimited enterprise license or in 10 custodian blocks for what seems like a competitive rate as you get to collect from multiple sources. Most of my recent remote custodians had multiple mobile, laptop and tablet devices that would all have been covered under a single CrossCopy Enterprise custodian token. This is a major cost consideration for professional custodians with company AND BYOD phones that may span multiple upgrades or have a need for second requests.
Selective messaging collections are based on date and contacts. Text and WhatsApp collections are already supported while Telegraph, Signal, WeChat and Vibechat are in development.
I am delighted to have another practical remote collection solution to include in upcoming mobile device RFPs. Client regulatory, compliance, HR and security requests increasingly focus on mobile messaging content. Selective remote collection could address many preservation requirements for departing custodians under hold. Like Pinpoint’s Harvester Software, CrossCopy Enterprise also covers a wide array of cloud and endpoint sources (soon to include Teams and Slack) to supplement your Purview holds and collections.
Greg Buckles wants your feedback, questions or project inquiries at Greg@eDJGroupInc.com. Book a free 15 minute ‘Good Karma’ call if he has availability. He solves problems and creates eDiscovery solutions for enterprise and law firm clients.
Greg’s blog perspectives are personal opinions and should not be interpreted as a professional judgment or advice. Greg is no longer an investigative journalist and all perspectives are based on best public information. Blog content is neither approved nor reviewed by any providers prior to being published. Do you want to share your own perspective? Greg is looking for practical, professional informative perspectives free of marketing fluff, hidden agendas or personal/product bias. Outside blogs will clearly indicate the author, company and any relevant affiliations.
Greg’s latest nature, art and diving photographs on Instagram.
