Essays

Barry’s reflections on the 2010 market space got me thinking about last year’s technology trends. We saw a lot of privately developed review platforms rolled out with different licensing models, but I wanted to figure out what was fundamentally new and different. No. 1 ECA = ESI AccessWell before LTNY 2010, the marketing machines began to hype Early Case Assessment (or Early Data Assessment) as the new eDiscovery usage case for corporations and law firms. But what is the fundamental function that enables ECA/EDA? I posit that it is the ability of a relatively non-technical user to directly access ESI, whether in the wild or from a collection. This basic marriage of search indexing and a review GUI gave Clearwell a big jump on the market, followed closely by StoredIQ, Kazeon and a host of others. Effectively, we are foreshadowing the ‘death’ of processing as a separate EDRM phase. My main concern about merging processing into a one-click function is that it can over-simplify complex options and bury exception handling. As long as users understand the different quality requirements for Identification/Investigation versus the actual discovery request, ECA/EDA tools are here to stay.

As we head into “LegalTech season,” I would normally expect some hyperbole around not-so-well defined terms like “ECA” or “the cloud.” And while there is certain to be some marketing hype around the show, it feels like this year will feature more pragmatism. I expect to see more messaging around actual benefits that solutions have delivered and less “generic” messaging about how many additional features a platform or service has implemented.

Searching for a single term within a document is pretty black or white. It is either present or not. When you step up to searching based on phrases, proximity terms, concepts and compound term clusters things start to get a bit less absolute. Yet, simple lists of terms are generally either overly broad or are missing relevant ESI. The simplest search index does not store information about the position(s) of terms within a document. Modern search indexes such as Lucene, FAST, IDOL and others rely on term position and other information to derive clusters of two or more related terms (concepts) and relevance weighting factors. During a recent briefing call with Mike Wade, CTO of Planet Data, we delved into some of the challenges that Planet Data faced expanding their Exego Early Cost Assessment platform to support concept search and ECA workflow. What really caught my attention was the ability to extract two separate versions of the text from documents, both the raw unformatted text AND the rendered view. Alternatively, they have developed a merged rendering that embeds the extracted object text in-line with the viewed text.

Now that my full research paper is complete and available, I wanted to share some highlights. Just yesterday I had another GC client tell me that their IT department wanted to rely on their upcoming upgrade to Exchange 2010 to respond to discovery requests. Microsoft has added some good new features, but I would not want to try to defend their use against any kind of adverse scrutiny. So let’s talk about the new ‘Discovery Search’ interface. First and foremost, this is basically the old administrative multi-mailbox search within the OutlookWebApp. The search name and criteria are written to a database table along with the user, date, size estimate and some keyword statistics. The last is a good feature that was undoubtably driven by a customer request to support keyword negotiations. Here is a look at the landing page:

Keeping track of eDiscovery decisions and untangling their relative scope, merit and potential applicability is not easy, even with eDiscoveryJournal’s search engines watching the web. Gibson Dunn has published their 2010 Year-End Electronic Discovery and Information Law Update covering 323 decisions, up over 60% from the 2009 eDiscovery decisions (200 cases). Besides calling out the report as a good resource, I wanted to comment on some of the statistics and specific cases.

Legal Tech NY 2011 is less than a week away. It just so happens that we launched eDJ at LTNY 2010, so we have been working hard on some new tools. We have completely rewritten my old eDiscovery Application Matrix and transformed it into the eDJ Tech Matrix. The most noticeable immediate change is our new capability to compare individual applications or features across entire company offerings. The eDiscovery market is still relatively young and it is dominated by start-ups with a single software offering. However, we have seen acquisitions by global technology companies such as Autonomy, EMC, Iron Mountain and IBM. That means you might want to see how an individual product compares AND then see all the features offered by a company. Up till this point, the roughly 100 applications in the Tech Matrix had been submitted exclusively by users and the providers.

A client recently asked me what kinds of themes will dominate this year’s Legal Tech show. In an earlier post, Expectations for LegalTech 2011, I pointed out some of what I think we’ll see at the show, but what I didn’t do in the last post was address what I think will be the overall theme in 2001 – a focus on the practice of eDiscovery. Yes, I believe we are now actually moving up the maturity curve and discussions will focus on real issues and how real solutions to problems. There will still be a lot of hype around issues du jour, but that hype will take a back seat to the very real case studies that many companies are now willing to talk about.

It’s been a busy first day at LegalTech. Between running around the floor, taking vendor meetings, and try to say hello to everyone I know, they day has flown by. As I sit in my hotel room, I can’t help but wrestle with the feeling of a bit of a letdown on day one of LegalTech.

If my first day at LegalTech2011 was a bit of a let-down, Day 2 saw enough of a recovery to make me feel better about the industry. Don’t get me wrong – I still lament the fact that we have a long way to go. I guess I’m just naturally impatient, when instead I should be glad that this industry keeps us all employed. The big messages of the day were more along the pragmatic lines that I like: managing discovery as a process; taking control of information governance. Unfortunately, the information governance messages don’t all have a lot of meat behind them.

LegalTech Day 1 was a bit disappointing, LegalTech Day 2 was an improvement, and LegalTech Day 3 left me with a much better taste in my mouth. Reflecting back on the show, there were some very positive signs for the market. Vendors reported great booth traffic and, more importantly, talk of real purchasing budgets. As the show went on, there was more real talk about managing eDiscovery as a business process and the business intelligence necessary to make process management smooth and efficient. And thankfully, there was less hype about ECA and the could this time around (though I did sense some cynicism about the fact that everyone was talking about predictive coding).