Migrated from eDJGroupInc.com. Author: Greg Buckles. Published: 2015-08-31 20:00:00Format, images and links may no longer function correctly. 

Now that I am no longer wearing a market analyst hat or doing formal paid briefings, I love getting feedback from the providers on my blog perspectives. Mitratech management responded promptly to my Pacman analogy blog with this quote, “Mitratech is continuing development on both the eCounsel and TeamConnect platforms as our flagship products for the corporate enterprise and SMB markets, respectively.”  So their strategy seems to be TeamConnect for the big enterprise market and eCounsel for the SMB consumers. They also indicated that they have invested in migration tools to eCounsel for both Lawtrac (2014 acquisition) and CaseTrack. Mitratech may indeed have privately communicated their long term plans to phase out Lawtrac to existing customers, but that message in not apparent on Mitratech’s website and they are still advertising recent Lawtrac sales. How many matter management offerings with different code bases can exist in one company? My opinion remains that in the long run, you can only thrive when you have a single platform underlying your offerings to different market segments. That opinion aside, it takes years to migrate and spin down an acquired product without burning customers and your reputation. Mitratech has done a better job of communicating their intentions than the vast majority of providers that I have covered over the years. The important message to prospects and customers seems to be that Mitratech is focusing on TeamConnect and eCounsel development now that they own a much larger share of the matter management micro-market. eDJ will be pulling Lawtrac and CaseTrack off of our RFP materials and hoping that we get some more cloud based start ups to fill those spots soon. We like competition and options for our clients.

Greg Buckles wants your feedback, questions or project inquiries at Greg@eDJGroupInc.com. Contact him directly for a ‘Good Karma’ call. His active research topics include analytics, mobile device discovery, the discovery impact of the cloud, Microsoft’s Office 365/2013 eDiscovery Center and multi-matter discovery. Recent consulting engagements include managing preservation during enterprise migrations, legacy tape eliminations, retention enablement and many more.

Blog perspectives are personal opinions and should not be interpreted as a professional judgment. eDJ consultants are not journalists and perspectives are based on public information. Blog content is neither approved nor reviewed by any providers prior to being posted. Do you want to share your own perspective? eDJ Group is looking for practical, professional informative perspectives free of marketing fluff, hidden agendas or personal/product bias. Outside blogs will clearly indicate the author, company and any relevant affiliations. 

0 0 votes
Article Rating