Essays

In order to keep my ILTA feedback as fresh as possible, I have decided to try a combined post that just pulls the highlights for a number of the providers that briefed me at the conference. I expect to follow up most of these highlights with a more in-depth piece after the full demo. I have pretty much given up on trying to do full product demonstrations at conferences. You just do not have the time to do them justice in the midst of the hustle and bustle. Nextpoint brings a true Saas/cloud offering to the market with their Trial Cloud, Discovery Cloud and Cloud Preservation web products based on Amazon web services. Their $25/GB/month flat pricing definitely challenges the established players and makes an interesting option for small firms or companies with matters below the usual hosting cost/benefit thresholds. My experience with raw internet transfer limitations says that Fedex will be making a lot of money for matters over 5 GB in size, but everyone seems to be used to shipping hard drives these days anyway.

Here is the last batch of takeaways from my briefings at the recent ILTA 2010. I have been able to schedule deep dives on some of the new offerings, so I hope to bring you more details on the new toys.

While pontificating on industry trends at ILTA, I joked that Fedex was the ultimate beneficiary of corporations that take their eDiscovery to the Cloud. Scant weeks later, my good friend Pete Pepiton at Mimecast responded to my ad hoc remark with the headline, “Fedex’s Profit Doubles”. We have had various Secure File Transfer Protocols for years, yet the practical bandwidth limitations of most internet transmissions have taught us not to try sending more than 5 GB of files via the web. In plain language terms, the web was just not designed for the kind of large file burst capacity transfers that typify an eDiscovery collection. There is a good discussion of these limits by Stacey Higginbotham here.

It’s always great to hear about interesting use-cases for eDiscovery technology, especially when those use-cases prove out benefits that go beyond just eDiscovery. During a recent briefing with Index Engines, the company told me that many customers are using the product for tape remediation initiatives. Essentially, these customers know that there is a ton of information sitting on backup tapes somewhere. This information is both costly to store (the tapes have to live somewhere) and risky – there is the risk that the tapes will have to be restored for eDiscovery (also not necessarily cheap).

When eDiscovery first hit the scene, many of us in the analyst community predicted that enterprise content management (ECM) vendors would ultimately be the big solution providers that win out. It seemed like records management would be the right way to proactively manage information for eDiscovery. But, a funny thing happened on the way to forum – ECM hasn’t yet won out. In fact, no one category of solution has yet to emerge as the big eDiscovery winner. But, a recent Greg Buckles comment on my article about eDiscovery technologies being applied to other use-cases really got me thinking about how our market is evolving.

eDiscoveryJournal has noted the consolidation taking place in the eDiscovery market. Altegrity acquired Kroll; AccessData acquired Summation; Autonomy acquired CA’s Information Governance division. Rumors persist that Autonomy will buy OpenText (though these rumors point out that Autonomy has assembled a $1 billion war chest for the acquisition and the OpenTex market capitalization is $2.12 billion…rumors can sometimes be just that – rumors). Often overshadowed by the consolidation hype are the moves that eDiscovery vendors make to extend functionality organically.

The end of summer is bittersweet. Bitter because we move out of relaxation mode and back into high-stress mode. Sweet because business activities really heat up as everyone gears up to have a big fourth quarter. What can we expect in the eDiscovery market this fall? This article lists the things to watch out for over the next four months.

One of the things I hear in vendor briefings more and more is early case assessment (ECA) happening even earlier. This can be referred to as “very early case assessment” or “ECA in the wild” or “in-place ECA.” At the end of the day, it’s all about moving ECA forward to happen in-line with identification and collection so that organizations can save money, make decisions earlier, and simplify the eDiscovery process.

In reading the morning’s headlines, an interesting statistic stood out to me - 51% of lawyers have lost a case in the last 3 months alone because of eDiscovery problems. The source of this data is not clear, but it came through the Twitter feed of Symantec’s Enterprise Vault team. Taking the stat at face value, it’s astounding – eDiscovery problems as the cause of a lost case. There is something very disheartening about any case being lost on anything other than its merits.

There is a lot of focus on software applications in eDiscovery – ECA, identification and collection, legal hold. Not to diminish the importance of these applications, but often lost in the hype is the critical importance of the storage hardware and software that support these eDiscovery applications.